FAQs
When can I view my test results?
Test results will be immediately available after results are finalized. With the immediate release of results to your MHO account, it is possible that you will see a result before your provider or care team has had a chance to review it. Please wait for your provider or clinical team to contact you (typically 3-6 business days to discuss results.) If you have an urgent concern, you may contact your provider’s office.
Why am I unable to view certain tests?
Test results will not be viewable if they have not yet been finalized/released, if they are sent to us on paper, or if we are prohibited by law from posting the results electronically.
What should I do if I have questions about my test results?
If you have questions or concerns regarding your test results, please contact the clinician who ordered the test.
What are the boundaries to access (privacy and legal protection, insurer access)? How will sensitive topics or care be protected (e.g. teen pregnancy, etc.)?
Doctors, nurses and other healthcare professionals providing care to you and who have access to the Sutter’s Electronic Health Record (EHR) will have access to your notes and results. You have control to share notes and results with others as you see fit. You can request that your doctor or care provider keep the notes confidential at the time of your visit.
By California law, your clinician must talk to you before releasing results on the following conditions: HIV, Hepatitis antigens, pathology results, and the abuse of drugs.
In the case of a teen pregnancy, Sutter Health is obligated to protect adolescent confidentiality by California state law.
Teens 12 through 17 years of age can request access to their own medical records within MHO. As such, they will be able to see their notes and results. The proxy (parent/guardian) will not be able to view the teen’s clinical notes within the proxy MHO account.
Can actual clinical images, such as X-rays, CT scans, or ECGs, be viewed, or the reading results only?
At this time, patients and their proxies can view their radiologist’s analysis of their imaging studies.
We do not currently have the capabilities for patients to view clinical images online unless a provider has specifically copied and pasted an image into a note. Patients can request an electronic copy of imaging studies through local care centers.
Will I receive my results after my doctor has seen them?
With the immediate release of results to your MHO account, it is possible that you will see a result before your provider or care team has had a chance to review it. Please wait for your provider or clinical team to contact you (typically 3-6 business days to discuss results.) If you have an urgent concern, you may contact your provider’s office.