What visit types are available to schedule an appointment in My Health Online?
Generally, My Health Online can be used to schedule follow-up or preventive visits (Health Maintenance Exam, Well-Child Check) with your existing care team. Follow-up visits with specialty providers are also available depending on the Sutter affiliate and specialty, as well as video visits for non-urgent concerns.
What type of clinicians can I schedule an appointment with directly? Why won't I be able to see all of my Sutter clinicians that I have seen in the past 3 years?
You are able to schedule an appointment directly with your primary care provider as well as most primary care clinicians that you have seen within the last three years. In addition, you may be able to schedule with your specialty provider, depending on the Sutter affiliate and specialty.
Why can't I schedule or request a visit with one of my hospital providers?
Currently, My Health Online only supports messaging, scheduling and billing functionality for services performed at most outpatient care centers and clinician offices. If you have a question about a service you received in a hospital, please contact that facility directly.
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