Is my message sent directly to my clinician?
Your clinician is part of a Care Team that may include other clinicians, physician assistants, nurses and others. Depending on the message type, content and situation, it may be answered by your clinician or another member of your Care Team.
I want to send a message to a clinician I have seen in the past but his/her name is not on my list. Is there something wrong?
You can send a message to your current primary care provider, as well as any clinician that you have visited in last three years (with the exception of psychiatrists and travel medicine clinicians). If you have not seen a particular clinician within the past three years, you should call to make an appointment. After that you will be able to message them in MHO again.
Who is a part of my Care Team?
Your Care Team is comprised of your doctors, physician assistants, nurse practitioners, medical assistants, nurses and support staff who work closely together to provide prompt, quality and convenient care for you and your family. By taking a team approach, we strive to ensure you receive the right care by the right person at the right time, every time.
When can I expect a reply to my message?
When you send a message to your care team, you will typically receive a response within one to two business days.
If my question is urgent, can I get a quicker response time?
If your question is urgent, please contact one of our Urgent Care centers or call 911. My Health Online messaging is intended for non-urgent concerns.
Why can't I message my hospital providers?
Currently, My Health Online only supports messaging, scheduling, and billing functionality for services performed at Sutter Health outpatient care centers and clinician offices. If you have a question about a service you received in a hospital, please contact the hospital directly.
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