Can I view a family member's (e.g., my child, spouse, parent) health record?
Yes. Patients can give permission to another adult to access their medical information through our Proxy Access program. Proxy Access allows spouses, adult children and other caregivers to more easily help the patient manage his or her healthcare needs. A parent, stepparent or legal guardian can also request online access to medical records for children under 18. To learn more, see Proxy Access.
What is Proxy Access?
Proxy Access allows you to access another patient's record online, through your own My Health Online account. Depending on the situation, there are different types of Proxy Access available:
- Proxy Access for Children — Designed to help you manage healthcare for your children, up to age 26. You can access clinical guidelines, vaccination records (for children age 12 and under), and medication instructions and other information that can help you better manage your child's medical needs.
- Proxy Access for Teens — Parents of teenage children (between ages 12-17) can be provided limited Proxy Access to their child’s record, in accordance with California law. In addition, teenage patients can enroll with a full My Health Online account to manage their own health (with parental permission). For more information, see My Health Online for Teens.
- Proxy Access for Adults — You can also receive Proxy Access to an adult's record (such as a spouse or parent) by submitting a paper Proxy Access Form signed by both parties. Proxies to adult records have full and complete access to the record through My Health Online.
Why is Proxy Access needed?
Proxy Access gives you a secure way to help manage your family's health while keeping all parties aware of and in control of the sharing of their record. Proxy Access can be added or removed at any time, depending on the situation.
Which records can a designated Proxy see in My Health Online?
Proxies for adult patients or children age 11 or younger can see the patient's full record as if it was their own. For patients between ages 12-17 (Teen Proxy) or those that extend Teen Proxy access, proxies will be limited to scheduling appointments and viewing messages, per California state law.
Can more than one proxy have Proxy Access to a single patient's record?
Yes. You are able to have Proxy Access to multiple patients (i.e. multiple children) or more than one proxy (i.e. two parents) can have access to the same patient's record.
When is Proxy Access revoked?
Proxy Access can be revoked at any time if the patient is over 18 years of age. In addition, Proxy Access to a child’s records will automatically expire when the patient turns 18, unless the child chooses to extend Teen Proxy Access to Young Adult Proxy Access (which then expires at age 26).
Can I submit just one proxy access request form for my entire family?
No. Please submit one request form for each family member. These forms become part of the patient's electronic health record and due to privacy reasons must contain only each individual's information. Get more information about Proxy Access.
Can I send a secure message regarding a family member?
Yes, as long as you have Proxy Access to the person’s record. Please do not send questions from your own account about family members— their care team will not be able to answer them.
Can my spouse and I share one My Health Online account?
No. Each adult must sign and submit an enrollment request and establish an individual online account.
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