FAQs
How do I change my Communication Preferences?
To choose how you prefer that we communicate with you, navigate to Communication Preferences where you can enable or disable available alert types and platforms (email, calls, text messages).
What types of text alerts can I receive from My Health Online?
We are continuing to expand the available alert types that you can receive by text message. To see what alert types are available, navigate to Communication Preferences and review options under the Text column.
Why am I not able to turn off certain alert types or platforms?
Some alert options are currently disabled. These alert types will be displayed with a Lock icon to indicate that they can’t be changed. You can change any preference that is not locked.
How do I disable texting alerts from My Health Online?
The best way to disable texting alerts from My Health Online is to navigate to Communication Preferences and then deselect texting for the alert in question.
If I disable texting alerts by texting STOP to 622-622, how do I turn them back on?
If you disable texting alerts by texting STOP to 622-622 (after receiving an alert), you can re-enable texting alerts by texting SUTTERHEALTH to 622-622.
All Frequently Asked Questions
- Security Updates to My Health Online
- Information on Shared Email Addresses
- General Enrollment Information
- Mobile Access
- Messaging Service
- Viewing Test Results
- New Information Added to Your CT, CAT, Scan Results
- Bill Payments and Online Statements
- Scheduling an Appointment
- Manage My Family's Health Online
- My Health Online for Teens
- After I Have Enrolled
- Clinical Questions
- Technical Questions
- Insurance Questions
- Communication Preferences
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