FAQs
How do I change my Communication Preferences?
Navigate to the Communication Preferences page, where you can review available options and choose to get alerts by email, phone call or text message.
What types of text alerts can I receive from My Health Online?
We are continuing to expand the available alert types that you can receive by text message. To see what alert types are available, navigate to the Communication Preferences page and then review options under the Text column.
Why am I not able to turn off certain alert type or platforms?
Some alert options are currently disabled. These alert types will be displayed with a Lock icon to indicate that they can’t be changed. You can change any preference that is not locked.
How do I disable texting alerts from My Health Online?
The best way to disable texting alerts from My Health Online is to navigate to Communication Preferences and then deselect texting for the alert in question.
If I disable texting alerts by texting STOP to 622-622, how do I turn them back on?
If you disable texting alerts by texting STOP to 622-622 (after receiving an alert), you can re-enable texting alerts by texting SUTTERHEALTH to 622-622.
All Frequently Asked Questions
- Accessibility Questions
- Clinical Questions
- Communication Preferences
- Cost Estimates
- Enrollment Questions
- Insurance Questions
- Manage My Family's Health Online
- Mobile Access
- My Health Online Account Support
- My Health Online for Teens
- Payments and Online Statements
- Scheduling an Appointment
- Secure Messaging
- Technical Questions
- Tests and Results
- Video Visits
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