What types of allergies should I request to be added on my medical record via the "Add an allergen to be verified" activity?
This piece of your medical record will obtain food allergies, drug allergies and adverse reactions to medications only to inform your clinician when he/she may prescribe a medication for you. Some examples of what should be entered here are Penicillin, Latex, Radiological contrast dye, topical creams causing dermatitis and milk proteins. Other allergies or reactions you may have that are environmental (pollen, mold, dust mites, pet allergies, etc.) are included in a different section of your medical record, and should NOT be entered through this activity in My Health Online. If you have a question in regards to an allergy that is not listed on this piece of your medical record, please contact your care team's office directly.
Can my care team see my uploaded profile photo?
Yes. Once your photo is uploaded, your care team will be able to review and "approve" it. If approved, the photo becomes part of your clinical record. If for any reason your photo is denied, you will still see it as your My Health Online photo but it will not be added to your permanent clinical record.
Do I need to upload a specific type of picture or pose?
The primary use of your profile photo in a clinical setting is to verify your identity. This helps ensure accurate care delivery and to protect you from identity fraud. Your profile photo should clearly show your face and be easily identifiable as you. Photos that cannot be used for this purpose can still be viewed as your My Health Online photo but will not be added to your permanent clinical record.
Can I change my photo after I upload it?
Yes. You can use the Upload Photo feature at any time to change your profile photo (for example, if you have a more recent photo available).
Can I request records through My Health Online?
Requests for the release of health/medical records must be submitted in writing and processed by the Health Information Management (HIM) department at your local Sutter Health hospital. Your care team can assist you in submitting your request if needed.
There is an error in my record report. Who should I contact?
Contact your clinician/care team if you notice an error or inaccurate information in a requested record report.
Are my records still password-protected if I send them to somebody or save them on my computer?
Yes. The PDF file with your records report is protected and cannot be opened without a password. You can see the password by clicking the Show Password button next to the report. If you send this file to anyone electronically (such as a provider at another healthcare organization), they will need the password to view the report.
MyChart® licensed from Epic Systems Corporation, © 1999 - 2013.
Protected by U.S. patents. For details, visit www.epic.com/patents.
MyChart®, Epic®, Powered by Epic™ and the MyChart logo are trademarks of Epic Systems Corporation.