Can I request records through My Health Online?
While you cannot request medical records directly through My Health Online, you can use this form to request them online. Once records are released, you can view them in the Requested Records section of My Health Online.
What should I do if I think I may have found an inaccuracy in my note?
To report an inaccuracy about a provider’s note in your After-Visit Summary or patient record, please call the number associated with your location.
- For services received at a location in the Sutter Health network:
- For services received at a location not listed above (e.g. a community doctor’s
- Call your doctor’s office directly.
Are my records still password-protected if I send them to somebody or save them on my computer?
Yes. The PDF file with your records report is protected and cannot be opened without a password. You can see the password by clicking the Show Password button next to the report. If you send this file to anyone electronically (such as a provider at another healthcare organization), they will need the password to view the report.
What are Lucy and MyChartCentral?
Lucy and MyChartCentral are record-sharing products offered by Epic, a healthcare software company that provides Sutter’s electronic health record.
Lucy allows you to update and share elements of your general healthcare record (such as your Medications or Allergies) with providers at other healthcare organizations.
MyChartCentral allows you to centralize your online accounts across different healthcare organizations in one location.
Both of these products require that your healthcare organizations use Epic and are part of their program. If you have questions about whether one of your other healthcare organizations supports Lucy or MyChartCentral, you can contact them.
To access Lucy or MyChartCentral, you must create an account.
What types of allergies should I request to be added on my medical record via the "Add an allergen to be verified" activity?
This part of your medical record should list food allergies, drug allergies and adverse reactions to medications—information your clinician may need to safely prescribe medications for you. Some examples of what should be entered here are penicillin, latex, radiological contrast dye, topical creams causing dermatitis and milk proteins. Other allergies you may have that are environmental (pollen, mold, dust mites, pet allergies, etc.) are included in a different section of your medical record, and should NOT be entered through this activity in My Health Online. If you have a question in regards to an allergy that is not listed on this part of your medical record, please contact your care team's office directly.
What is the 21st Century Cures Act? Can patients opt in/out of having notes and results released to MHO?
In 2020, the Office of the National Coordinator for Healthcare Information Technology (ONC) announced a Final Rule to implement provisions of the 21st Century Cures Act. These rules require healthcare professionals to electronically release most clinical notes and test results by this fall. This means you will have easier access to information about your care including summary notes from your doctor, nurse or other healthcare professionals about your most recent visit. You will be able to see these notes and test results using a computer, smartphone or tablet. This new practice of sharing notes and test results is often referred to as open notes.
How long will my record be available for?
Your records will be available to you for the foreseeable future within My Health Online (MHO), Sutter’s patient portal. If are unable to access MHO, you may request copies of your records through our Health Information Management (HIM) departments, using this link: https://www.sutterhealth.org/for-patients/request-medical-record
Will patients receive a notification on MHO every time a new note or test result is shared?
Patients will not receive any notification when new notes are available in their MHO account. Patients will receive notification for an After Visit Summary, new message or Test Result once per day for each type of notice.
Can non-Sutter providers access my notes/results? Can my Sutter providers see notes from non-Sutter providers?
Doctors, nurses and other healthcare professionals providing care to you and who have access to Sutter’s Electronic Health Record (EHR) can see your notes and results. Details care teams see in notes and results help to inform the care they provide.
Your notes and results are private to you. However, you can share your notes and results with other clinicians, family or friends as you see fit. On MHO, you can click on Health Record and then on Share My Record to see what sharing options are available to you. In a similar way, Sutter clinicians caring for you can see notes from non-Sutter providers by either being on the same EHR or by requesting access.
I don’t have an MHO account but want access to my medical record. What do I do?
If you don’t have an MHO account, there are three ways you can enroll. You can enroll online by accessing the MHO home page here, by calling (866) 978-8837 or by enrolling at your Sutter doctor’s office.
If you don’t have access to electronic devices, you can request your medical records through Health Information Management. If you can gain Internet access, click on the following link and if you scroll to the bottom you’ll find contact information for the various HIM departments in the Sutter system. https://www.sutterhealth.org/for-patients/request-medical-record#medical-records
PAMF patients can click here: https://www.sutterhealth.org/for-patients/health-information-management-pamf
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