Can I request records through My Health Online?
While you cannot request medical records directly through My Health Online, you can use this form to request them online. Once records are released, you can view them in the Requested Records section of My Health Online.
There is an error in my record report. Who should I contact?
Please contact your clinician/care team if you notice an error or inaccurate information in a requested record.
Are my records still password-protected if I send them to somebody or save them on my computer?
Yes. The PDF file with your records report is protected and cannot be opened without a password. You can see the password by clicking the Show Password button next to the report. If you send this file to anyone electronically (such as a provider at another healthcare organization), they will need the password to view the report.
What are Lucy and MyChartCentral?
Lucy and MyChartCentral are record-sharing products offered by Epic, a healthcare software company that provides Sutter’s electronic health record.
Lucy allows you to update and share elements of your general healthcare record (such as your Medications or Allergies) with providers at other healthcare organizations.
MyChartCentral allows you to centralize your online accounts across different healthcare organizations in one location.
Both of these products require that your healthcare organizations use Epic and are part of their program. If you have questions about whether one of your other healthcare organizations supports Lucy or MyChartCentral, you can contact them.
To access Lucy or MyChartCentral, you must create an account.
Why am I unable to view a summary from my hospital visit?
This feature is currently only available at the following participating hospitals in the Sutter Health network: Memorial Hospital Los Banos, Memorial Medical Center (Modesto), Menlo Park Surgical Hospital, Mills-Peninsula Health Services, Sutter Amador Hospital, Sutter Auburn Faith Hospital, Sutter Davis Hospital, Sutter Maternity and Surgery Center of Santa Cruz, Sutter Roseville Medical Center, Sutter Solano Medical Center, Sutter Tracy Community Hospital. We’re working to connect all hospitals across the Sutter Health network in the near future.
What types of allergies should I request to be added on my medical record via the "Add an allergen to be verified" activity?
This part of your medical record should list food allergies, drug allergies and adverse reactions to medications—information your clinician may need to safely prescribe medications for you. Some examples of what should be entered here are penicillin, latex, radiological contrast dye, topical creams causing dermatitis and milk proteins. Other allergies you may have that are environmental (pollen, mold, dust mites, pet allergies, etc.) are included in a different section of your medical record, and should NOT be entered through this activity in My Health Online. If you have a question in regards to an allergy that is not listed on this part of your medical record, please contact your care team's office directly.
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