What should I do if I forget my password or Login ID?
Can you send me a new access code; I have lost it, let it expire or did not receive it?
If you have lost, did not receive or let your access code expire, a new code or duplicate code can be provided to you via Text Message or U.S. Mail. To start this process, please Contact Us.
Is my access code my Login ID?
No, your access code is not your Login ID or password. You will use this code only once to log in and establish your own unique Login ID and password. The code will expire after you have used it or after 30 days.
My 10 digit access code does not work; what should I do?
Your 10 digit access code expires after 30 days and is no longer valid after the first time you use it. If your code does not work, please Contact Us.
Where can I update my personal information (e.g., home address, email or change my password)?
To update your personal information, view the Personal Information page in My Health Online.
Can my care team see my uploaded profile photo?
Yes. Once your photo is uploaded, your care team will be able to review and approve it. If approved, the photo becomes part of your clinical record. If for any reason your photo is denied, you will still see it as your My Health Online photo but it will not be added to your permanent medical record.
Do I need to upload a specific type of picture or pose?
The primary use of your profile photo in a clinical setting is to verify your identity. This helps ensure accurate care delivery and to protect you from identity fraud. Your profile photo should clearly show your face and be easily identifiable as you. Photos that cannot be used for this purpose can still be viewed as your My Health Online photo but will not be added to your permanent medical record.
Can I change my photo after I upload it?
Yes. You can use the Upload Photo feature in the Personalize menu at any time to change your profile photo (for example, if you have a more recent photo available).
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